Nhs Zero Tolerance Policy Statement

In accordance with this policy, we take a zero-tolerance approach to aggression, abuse, violence or anti-social behaviour. Tregenna Group Practice and Manchester Health and Care Commissioning support the NHS zero-tolerance policy. This policy recognises the growing problem of violence against NHS staff and ensures that doctors and medical staff have the right to treat others without fear of attack or abuse. The NHS has a zero-tolerance policy towards violence and abuse and the practice has the right to remove violent patients from the list with immediate effect to protect practice staff, patients and others. In this context, violence includes actual physical violence or threat of physical or verbal abuse that raises fears for a person`s safety. In this case, we will inform the patient in writing of their removal from the list and record in the patient`s medical record the fact of the withdrawal and the circumstances that led to it. The new zero-tolerance approach aims to protect NHS staff from deliberate violence and aggression from patients, their families and the public, and to ensure that offenders are punished quickly and effectively. Beacon Medical has a zero-tolerance policy for abuse or misconduct towards its employees, physicians or other patients; It can be physical, verbal or online violence. Aggressive behaviour, whether physical, verbal or online, will not be tolerated and may result in your removal from the exercise list and, in extreme cases, communication with the police. Sara Gorton, UNISON`s Head of Health and Chair of the Social Partnership Forum, said: “Patients also have the right to access services without fear of violence in their practice. The removal of patients from our list is an extraordinary and rare event and a last resort in an altered patient-practice relationship. We value and respect good doctor-patient relationships based on mutual respect and trust.

If trust has irreparably collapsed, the practice will consider all factors before removing a patient from its list and telling them that it is in their best interest to find a new practice. An exception is immediate deportation due to violence, for example if the police are involved. Anyone who threatens or abuses NHS staff should be prosecuted under the new Healthcare Protection Act. Trusts are expected to ensure that each incident is thoroughly investigated and that lessons learned are used to protect employees from future incidents. As a responsible employer, the practice as an NHS healthcare provider has a duty to protect the health, safety and well-being of employees under the Occupational Health and Safety Act. This includes a risk assessment of violence against employees and measures to reduce it under the Occupational Health and Safety Management Regulations, 1999. In order to successfully deliver our services, there must be mutual respect between staff and patients. General practitioners and staff have the right to care for others without fear of being attacked, abused or abused in any way.

Our staff strives to be polite, helpful and sensitive to the individual needs and circumstances of all patients. We respectfully remind patients that, very often, staff may be faced with a variety of different and sometimes challenging tasks and situations at the same time. If trust has irreparably collapsed, it is in the interest of the patient as well as in the interest of the practice that he finds a new practice. An exception is immediate deportation due to violence, for example when the police are involved. For example, an individual occupational hazard assessment should give the lone worker a complete knowledge of the hazards and risks to which he or she is exposed and what to do in the event of a problem. Other leaders need to know where lone workers are and what they are doing; We understand that patients who feel sick do not always act reasonably and we will take this into account when trying to deal with a misunderstanding or complaint. We ask that you treat health care professionals and practice staff politely and act reasonably. Matt Hancock made the announcement in a speech to the Royal College of Nursing. The HSE (Health and Safety Executive) defines work-related violence as: “Any incident in which a person may be abused, threatened or attacked in the course of their work”.